Hi All, I have been experiencing temporary issues with internet over the past 24 hours. on 03-02-2023 17:21. Sign in . ) is guilty of a Class 4 misdemeanor. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where: We would like to show you a description here but the site won’t allow us. He was arrested at the V. Help and support. Networking and WiFi. Virgin Media has now confirmed what the third-party data was telling us: broadband service has now been restored. I have had a new hub put in, new cables, hits to my hub, turn off and on, reset etc 100's of times and deleted the wifi then added again with password. " There is then no option to continue the registration. . 2 January 2012 at 1:30PM. Here's what you need to know if affected. We have Virgin Media all around town and our street, to my. NL, who has been. Tue 4 Apr 2023 // 09:20 UTC. If we don’t hear back after 28 days, we’ll assume you’re satisfied with everything and close your complaint. Independent security consultant Paul Moore, who is also a Virgin customer, was contacted by the company, told that. Support are sending me a replacement remote, which is demonstrably not problematic, and will not e. 8) and CloudFlare (1. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. on 24-07-2023 09:18. Cisco’s monitoring of Border Gateway Protocol (BGP) events, which is a protocol that helps to link the internet together by exchanging routing information with Autonomous Systems (such as those run by your ISP),. If you do not register that you are affected by an outage, you will not receive a bill credit. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 187000000 6 38 256 qam 7 2. This happened two days ago but fixed itself and when the engineer came round he confirmed that my hub is connected and working correctly, but it’s not getting a strong enough signal fro. " There is then no option to continue the registration. Whenever I enter my details and select continue it simply returns back to the same screen and asks for the details again. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Our Hub 3's network diagnostic test fails to complete every time in Firefox, but works perfectly in Edge. I've done this and still. Usually for around 3 minutes a few times a day. For example, if your Virgin Media Hub 3. I have tried different browsers, also the app, all types of passwords that meet the criteria. _____ After a MacOS/iOS update, it may auto turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings as per message 7. Please bear with our team while they work to get your account up on the system. called VM and the automated system said they needed to send a signal to the kit, did. The problems, which lasted from Monday lunchtime to the. Virgin Media Inc. Ive managed to get everything connected and working, apart from the dongle on my Luxpower inverter, which I use to monitor my solar panel and battery setup. A. e. I am sorry to hear you have been unable to register for an online account. I've seen lots of others have had the same problem. When I want to log in, it asks me to set a - 5159997 Tue 4 Apr 2023 14. We would like to show you a description here but the site won’t allow us. Enter your account details. Possible solution to help with the above is WiFi calling. called VM and the automated system said they needed to send a signal to the kit, did. net password. 20 June. Please ring us on 0345 454 1111 if you’re not completely happy with the resolution. I have rang and no local issues, spoke to customer services and no issues with connection apparently. The BQM monitor covering the period illustrates well the problem. We do apologise that you too are experiencing an issue with the red light on your hub. Registration Rights Agreement filed by Virgin Media Inc. Virgin Phone Switchover. . In answer to your questions: 1) When I click on 'View your bill' I get the 'Sign in to Virgin Media' page. . Virgin media is the least committed company to be service user-focused I have ever encountered in 40 years and here is why. Phone. There are no guarantees that my advice will work. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Problems in the last 24 hours. If you have to pay an early exit fee, you should initially complain to Virgin Media, ask to be released from contract without penalty and with compensation paid for the persistent problems and poor service. Despite a number of live chats, complaint, and what’s app messages I’m no further forward is there anyone. How to register to use the TV Go app or website. Infuriatingly, before I had time in a busy week to follow the trail further, I found that when I connected my laptop at another physical location on a mobile phone data network, the problem had disappeared. Email address. Time. All was fine last night. Sign in . Thank you Barry. We would like to show you a description here but the site won’t allow us. switched it off for 10 mins and then turned it back on etc etc. A Register reader has raised concerns over UK ISP Virgin Media's password policies after discovering he couldn't set a password longer than 10 characters or one that includes non-alphanumeric characters. June 30, 2023 11:22 am (Updated 11:40 am) Virgin Media is once again having issues with its email service, with thousands of customers unable to access their accounts. e. We would like to show you a description here but the site won’t allow us. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. Please enter your email. Dept. . Service status. After that £8. Using the quick sign-up proces s, you can also agree to the No Win, No Fee. 1). They still receive other messages and are able to send me messages fine. . . Hey all, today’s Tedium is a refreshed piece about a guy who recently saw the edge of space for the first time. Options. Yesterday my internet decided to go down. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. Virgin Media had informed. 2. Hi! I am new to Virgin Media and have the installation last month. But Virgin. Sign at . When i go into settings on my phone for the VM Hub it says registration failure. We would like to show you a description here but the site won’t allow us. . com, @virgin. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. i recently signed up for Virgin media and phone and have received emails inviting me to register a Virgin Media account online, but am unable to. com:civic-rotor-deed-tenet: curl -v smtps://smtp. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. 1. Virgin Media’s “Automatic Compensation Scheme” means the Industryvoluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. Do not post the resulting output here but instead just confirm if it is successful or not. Re: Wifi calling not working and sim card registration. We would like to show you a description here but the site won’t allow us. In a statement at 5. We would be happy to. At the time of writing, the operator has merely. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. 8. He was. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. It means the outages occurred over a roughly eight-hour period this morning. Rodriguez was arrested for failure to comply with registration requirements for sex offenders in the Virgin Islands. Forgot to mention no Hub4 means no tv on the mini hub so not tv in the bedroom, no catch up tv in the lounge. The advice when installing VM, even when using their own infrastructure, is to overlap services with your previous provider in case third party issues (for which you cannot claim compensation) affect the install. We would like to show you a description here but the site won’t allow us. The verification email has been successfully sent. It's been happening for almost 3 months now. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in. We would like to show you a description here but the site won’t allow us. 4 day wait for a technician to come - 5248389Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media. on 18-02-2023 10:54. @GeneTunney wrote:. A. 7 million, court papers show. 9. The two working days fault-fix time VM is allowed can. The remote will advertise to a mobile phone, pair, and the phone reacts to the keyboard commands. V6 tv box - Green Screen - Hard drive failure in Virgin TV V6 01-10-2023 Tivio V4 gone Mental in Virgin Media: TiVo® service 30-09-2023 Need to order replacement remote but every route is broken or a dead end in Virgin TV V6 26-09-2023Hi The box isn't turning off after 4 hours, it's going into standby. When you clear this it will then make TV GO think that you are continually setting up a new device. a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box. Account number. We’ve been recognised year after year for providing the fastest widely. J. Checking the network log I see I get a lot of critical errors with SYNC Timing Synchronization failure - Loss of Sync; The most recent log i. Hi rcvm . Sign in . com, @ntlworld. Go to Service status and select Sign in or enter your postcode and select 'Continue'. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed;Virgin email users have found their messages disappearing in a major outage. My Virgin Media makes managing your account easier with all your information in one place. Brodband issue - registration failed. VM told some customers yesterday: "You are now able to send and receive emails. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Register . This will allow you to add devices from scratch, but doesn't provide a permanent solution. If indeed Virgin has decided to close my account, I would request (a) formal confirmation of the decision, and (b) a period of grace, or notice,. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsMy Virgin Media registration. I have an LPA for my mum who is a Virgin Media account holder. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. Virgin Media employs around 12,000 people directly in the UK and is part of. The first ~9 months or so of my contract were absolutely fine but now, 12 months down the line, my internet cuts out intermittently, sometimes for 10-15 minutes, sometimes until the next day. Any ideas - 5197518Hi for the last few weeks/months I've been experiencing a ton of regular drop outs. Confirm your details and answer the security question. Keep being told my email address is already linked to an account (I also tried two different email addresses and got the same message), and then when I try to reset my password and enter my DOB/account number etc, I get a message saying my details. b) Currently under trial is full FTTP. I've reviewed all suggestions and tried without success all listed. We’ll keep your complaint open for 28 days from now just in case you still want to talk through your options. Virgin Media is signed up to the Ofcom automatic compensation scheme in which households are entitled to £9. THE VIRGIN ISLANDS DEPARTMENT OF JUSTICE. . We would like to show you a description here but the site won’t allow us. Payment is for a total loss of service for either/or broadband or phone. I am facing the same issue the last 2 months. If you find yourself unable to log into your email account, please perform a full virus scan on all devices where you have used your email address to. Policy Overview. I look to be having the same issues as others with Time Synchronization failures. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). I lose - 490270604-06-2021 12:33 - edited 04-06-2021 12:47. We would like to show you a description here but the site won’t allow us. any failure to transmit or receive, any material through any Device or the Box. Register . December invoice for £50. uk. Got all my info but can't set up my Virgin Media Account as it tells me I can't use the password. 1. See where this Helpful Answer was posted. Superior Court. 28/09/2022. A tech failure initially left some people unable to send or receive messages for several days, and then meant some had three to four weeks without access to historic emails. Joining in. I will send you a PM to offer some help with this - you can find the PM in your Inbox in the top right corner of the page. I am sorry to hear you have been unable to register for an online account. Customers of broadband ISP Virgin Media (VMO2) are this morning reporting that the operator appears to be suffering from a major national outage of their TV platform – impacting their Live TV, On demand, and TV GO service. It states "One-off costs only on your first bill - Setup fee £0". virginmedia. There are different fixes to your problem, and here is a full list: Check internet connection. Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. received or transmitted using Virgin Media Store; d. You can register up to 5 Devices (or to include up to 2 Boxes) on your Virgin Media Store Account at any one time. Virgin Media’s “Automatic Compensation Scheme” means the Industryvoluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. We would like to show you a description here but the site won’t allow us. The complaint to VM is unlikely to be useful but is a formality in order to go to the ombudsman CISAS. Looking at the bounce message, it looks as if you are trying to send mail for your gmail address via virgin media's smtp servers. at least with SKY you only lost one service at a. Virgin Mobile. - VM Contract letter (dated 2 Aug 23) ====. select the email account for which the password is to be updated. 1. Good morning. First published on Tue 4 Apr 2023 03. Access your bills, diagnose faults and manage your package. Virgin Media has gone down for hundreds of customers Credit: PA Around 85% of those were from customers struggling to access emails, while the remaining amount had no broadband or any services at all. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. I was contacted by a fella who said he was calling from Virgin's outbound retentions team and he can see I had setup a disconnection for the date I had requested and wondered if h. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. I'll be happy to look over this issue with you and see what we can do to help. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. We would like to show you a description here but the site won’t allow us. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. Welcome to the Community and thank you for posting. Joining in. One of the ways of solving sync timing synchronization failure is by carrying out a power cycle or what is commonly referred to as a reset. The Hub 5 is set to a modem and it did take 16 hours to set up as it was flashing green and next morning the package in my virgin account changed to the new one the H. Dropouts every 2 minutes for like 10 to 15 seconds. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. on 22-12-2022 20:02. Hi - my VM equipment is being installed this Thursday. It’ll check for connection issues affecting. We would like to show you a description here but the site won’t allow us. Every weekend my on demand services do not work, it goes through the adverts and then freezes. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. co. I'm using the Hub 3 a. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. My phone number and email have been verified and accepted but when I go to complete my registration, my email address is accepted but my password is not. 40 to cover the first few days (payment trigger time). We would like to show you a description here but the site won’t allow us. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. Visit the Your Account registration page. 50 for services 12/01/2022 - 11/02/2022 - this was paid by direct debit in January 2022. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Manage Your Account. I cannot register by email. Virgin Media Help - Get help, tips and advice to m. A. Hi. Entertain me; Broadband Deals. branson@virginmedia. . A couple of things to try. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. How to register a Virgin Mobile account. By Chris Vallance Technology reporter, BBC News AFP Virgin Media has apologised to users of its email services after long-running problems stopped some users. About our Virgin Landline help and support page. • Watch up to 100 live TV channels including TNT Sport, Sky Cinema, GOLD and Sky Showcase, depending on your package. Network Log Time Priority Description 08/06/2023 12:33:38 critical Received Response to Broadcast Maintenance Request, But no Unicast Maint. We would like to show you a description here but the site won’t allow us. Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. Your account number and area. Downdetector UK. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Our teams are working flat out to fully restore all emails as soon as possible. Accessibility is appalling. This morning I can no longer connect any of my devices to my WiFi. on April 16th, 2008Virgin TV Go App asking to register same device every time. I recently bought Virgin Media 200 Mbps and have the same issue. I saw I can ask for the config files to be sent but that needs me to text 789922 which I can't do! I've tried *#*#4636#*#* and input the right message centre. Checked area service, cables, even a factory reset… just a real slow login page to connect to the router - sometimes the login page even comes up in the same format with the Virgin livery replaced?? What. We would like to show you a description here but the site won’t allow us. Contact support. You can use O2 Wifi to browse the web, make phone and video calls over the internet and watch online videos. I did look at that but the Power(dbmv) on all my DS bonded channels are between 0-1. To recover your username, please enter the account details requested below. Welcome to the Community and thank you for posting. Steven_L. Unlike other wifi hotspots, O2 Wifi is free to use and available to users on all networks. This has led to me travell. Hi forum. Superior Court. After setting the new password update the email account's Mail settings on the iPad and iPhone by: select Settings > Mails > Account. Sign in Not. com are interchangeable so you should still receive email addressed to either. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. 172 Comments. Broadband deals. . As subject. And if you are already registered for fixed, make sure you also have your Username. Have been sent a new 360 remote but when I try to update my V6 - 5256668ICO issues a reprimand to Virgin Media for SAR failures. A Virgin Media spokesperson said: “We apologise to HB for her poor experience and the delay in installing her services. 2) Yes, I know my account number and the Area Code. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. This is extremely aggravating especially when doing things that require constant use of decent. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. Successful output look similar to the following towards its ending:Running the diagnostic on the Hub 4 itself just shows the following (though has shown "Your broadband connection is not working" a few hours ago) The status page shows the following; Downstream. . co. T. Hi, my hub 3 has a registration failure. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any phone. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hello there, We have been experiencing packet loss these last couple of days. The Hub 5 is set to a modem and it did take 16 hours to set up as it was flashing green and next morning the package in my virgin account changed to the new one the Hub was on a solid white with the errors. on 18-02-2023 10:54. Gamegal Posts: 102 Forumite. According to the latest official figures. I. select SMTP under Outgoing Mail Server. Access your bills, diagnose faults and manage your package. Good morning. The company’s email service has been suffering from problems since Sunday, users reported. User reports indicate no current problems at Virgin Media. I key in the email I am absolutely sure I used to set up the account but I do not seem to know the password anymore. Hi, We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. 50 per month;. com -u username:password. If you go to Settings > System > Standby Power, you can adjust the time that the box goes into standby mode from the current 4 hours to either 5, 6 or 24 hours. * Call costs may vary. But even days on, the. You'll be asked to enter both your eight digit Virgin Media account number and your surname. com point to the same mailbox. As with most live chats nowadays, there is a virtual assistant to help you at first. I recently bought Virgin Media 200 Mbps and have the same issue. Hi, I've had virgin media since November 2022 and I've not been able to setup an online account. com and googlemail. I go to the virgin media site and my email address is still ok and can see my emails, delete and read them. Disinterested, unwilling to help and 'I could not care less' company culture. Croix based on a warrant signed by Judge Ernest Morris on November 9, 2022. We would be happy to attempt to transfer the details over to your new account but we would just need to confirm a few details via private message. 21 EDT. Virgin Media Help - Get help, tips and advice to m. Broadband outages have soared since the start of the COVID-19 lockdown, per data from US network intelligence firm ThousandEyes. Customers across the country were reporting a complete failure of their broadband service for. Earlier today, even its status page was unavailable, although prior to this readers. Hi @johnstars. Special Agents and the Sex. I know this because I saw this a year ago when I raised a complaint, and there's been many other reports in this forum. Access your bills, diagnose faults and manage your package. We would like to show you a description here but the site won’t allow us. But I still have mobile data which is 178 left out of 200GB. Hi Rodders11, Thanks for posting this issue with your broadband (or lack of) on our forums, I am sorry this has happened! Have you or any neighbours done any gardening work around the garden, that might have cut a cable or anything else like that? Does the Hub still switch on with any lights showi. Cannot get through the phone. Virgin Media customers are experiencing issues accessing their emails this morning (Monday, June 19). 3 weeks ago. If you are using a domain you don't control such as gmail. Thanks for coming back to us HelenPerks362. Here we take a look back at Virgin’s. Why could thi. Hope this helps (a little) Kind Regards Spressy. Some Virgin Media customers were left without access to TV services for more than 10 hours, after the firm suffered a nationwide outage. If there are no registration marks on your material, you will encounter errors and can simply turn this setting off. £29. 4 and 5ghz working, internet registration failure, telephony disconnected. We would like to show you a description here but the site won’t allow us. Older VM coax cable in Virgin TV 360 3 weeks ago; Need to order replacement remote but every route is broken or a dead end in Virgin TV V6 4 weeks ago; Moving TV in Virgin TV 360 a month ago; Virgin TV Control App in TV on the go 21-09. Is there anything else t. Our aim is to respond to these needs by removing barriers they may face or avoiding creating such barriers in the first place. My Virgin Media app. When i go into settings on my phone for the VM Hub it says registration failure. uk and @virgin. You get an initial payment of £8. Unfortunately this has not been applied to my account by virgin media unclear why not applied. All connections are fine. of Justice announced Thursday that 38-year-old Omar J. Any ideas as to what may be the problem, fine during the week by the way!!!!Re: Registration fails suddenly without changing settings [ re: beneix ] [ link to this post ] I'm not sure if this is the same problem as I don't really use my VoIP line so don't pay much attention, but I've noticed a week or so ago that my Gigaset GO (pretty much the same as the N300) seems to drop the rgistration to my sipgate basic account. My Virgin Media, making managing your account easier with all your information in one place. We would like to show you a description here but the site won’t allow us. Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. Solved: Been with Virgin for a long while with no issues, next door neighbor has virgin installed Friday, and at the same time I lose all - 5038211We would like to show you a description here but the site won’t allow us. Disconnection date: 11/02/2022. Forum Team 2,925 ViewsMobile Your Account. Recently agreed email renewal offer and received Contract Information & Contract Summary documents. As a Virgin TV customer, this app lets you: • See what’s on using our live television guide. Virgin Media is one of the suppliers offering a "social tariff" for £12. Contact support. Virgin Media has been hit by a widespread broadband outage in the U. I use a program call HMailserver, I have used it for years to send my emails through Virgin Media at it has always worked, I use this because my emails did go through Microsoft Exchange 2019 which sends out on port 25 which Virgin Media does not recognize it has to be port 465, so exchange sends them to hmailserver which then. Follow the. In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/ If rebooting your equipment didn't correct the 503 DNS Failure error, there might be temporary issues with the DNS servers themselves. Access your bills, diagnose faults and manage your package. to complete the registration. Re: Intermittent "Timing Synchronization failure - Loss of Sync". What a saga, history of my endeavours to get Virgin Media are here:. Suarez, a registered sex offender, was arrested by D. Hub 4 has a pulsating white light and it’s internet status is “Registration Failure”. Enter your mobile number and select Continue. Mobile internet isn't affected at all just the ability to send and receive texts. I don't work for Virgin Media. Earlier today, even its status page was unavailable, although prior to this readers. Some Virgin Media customers have been having problems since late last night.